Jellybdt Privacy Policy — Your Information Is Completely Safe With Us

1. Introduction — About Our Privacy Policy

Welcome to Jellybdt. Your privacy and the security of your personal information are our top priority. This Privacy Policy explains how Jellybdt collects, uses, stores, and protects your personal information. This policy applies to the Jellybdt website, mobile application, and all digital platforms.

We believe transparency and trust are the foundation of any online service. That is why we have written this Privacy Policy in plain language — no complex legal jargon, just clear information. By using Jellybdt, you agree to this Privacy Policy. If you do not agree with this policy, please do not use our services.

Jellybdt adheres to international data protection standards and follows privacy laws across multiple countries, including Bangladesh. We comply with the principles of the GDPR (General Data Protection Regulation) and ensure your information receives the highest level of protection. You have the right to full control and transparency over how your data is used.

This Privacy Policy is updated regularly to reflect new technologies, legal requirements, and user feedback. The date of the latest update is noted at the top of this page. We will notify you of significant changes via email or in-app notification.

2. What Information We Collect

Jellybdt collects various types of information to provide you with secure, personalized service. We only collect what is necessary to deliver our services, meet legal requirements, and improve your experience. We never collect unnecessary data or gather sensitive information without your consent.

Below is a detailed breakdown of the types of information we collect:

3. How We Collect Information

Jellybdt collects your information through a variety of sources and methods. Every collection method is transparent and within your control. We never collect data covertly or without your knowledge. The main ways we collect information are:

• At Registration: When you create a new account on Jellybdt, you provide your name, email address, mobile number, date of birth, and address. This information is used to set up your account and verify your identity.
• KYC Verification: To meet legal requirements, we collect your identity documents (NID, passport), proof of address, and a selfie. This helps prevent fraud and ensures secure transactions.
• Payment Processing: When you make a deposit or withdrawal, your payment details (bank account number, mobile banking number) are collected. This is required to complete the transaction and transfer funds.
• Automated Technologies: We use cookies, pixel tags, and similar technologies to collect your browsing behavior, device information, and IP address. This helps us personalize your experience and maintain platform security.
• Gaming Activity: When you play games, place bets, or win, that data is automatically recorded. It is used to maintain your account history and monitor responsible gaming.
• Contact & Support: When you contact our customer support — via chat, email, or phone — those conversations are recorded. This is used to resolve your issues and improve our service quality.
• Third-Party Sources: In certain cases, we may receive information from payment processors, identity verification services, and fraud prevention agencies. This data is used solely to meet legal requirements and ensure platform security.
• Social Login (optional): If you sign in via Google or Facebook, we collect your profile information (name, email address, profile picture). This is used solely to streamline the login process.

4. How We Use Your Information

Jellybdt uses your information only for specific, lawful, and transparent purposes. We never use your data without your consent or in any way that goes against your reasonable expectations. The primary purposes for using your data are:

• Account Management: To create, maintain, and update your account. To keep the login process secure and assist with password resets.
• Identity Verification: To complete the KYC process and verify that you are over 18 and registering from an eligible region. This is required by law and is necessary to prevent underage gaming.
• Transaction Processing: To process your deposits, withdrawals, bets, winnings, and refunds. To resolve payment failures or issues.
• Service Delivery: To give you access to games, bets, promotions, and other services on the Jellybdt platform. To recommend games based on your preferences.
• Contact: To send you important information such as account updates, transaction confirmations, and security alerts. To inform you about promotional offers, bonuses, and new games, subject to your consent.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and rule violations. To monitor multiple accounts, bot usage, and other forms of abuse.
• Responsible Gaming: To identify problematic gaming behavior and provide the necessary support. To implement self-set limits, cooling-off periods, and self-exclusion.
• Legal Obligations: Your information may be used to report to regulatory authorities, cooperate with tax agencies, and comply with court orders.
• Service Improvement: Analytical data is used to improve platform performance, enhance the user experience, and refine our game offerings.

5. Who We Share Your Information With

Jellybdt never sells your information. However, in limited and specific circumstances, we may share data with trusted partners. In every case, only the minimum necessary information is shared, and third parties are required to comply with our privacy standards.

• Payment Processors: Transaction details are shared with payment gateways and banking partners as necessary to process deposits and withdrawals.
• KYC Service Provider: Identity document details may be shared with trusted KYC technology providers for the purpose of identity verification.
• Technology Services: Limited data may be shared with technology companies that support our cloud storage, cybersecurity, and platform maintenance. All such providers are bound by our data processing agreements.
• Game Providers: Limited technical data may be shared with third-party game studios to operate their games, but personal identifying information is never included.
• Law Enforcement Agencies: We are legally required to share information with authorities in response to court orders, government investigations, or other legal obligations.
• Business Changes: If Jellybdt is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you in advance if this occurs.

6. Data Storage & Security

Jellybdt protects your data using the highest industry-standard security measures. Our servers are hosted in international data centers with 24/7 security monitoring, firewalls, and active intrusion prevention systems. Our security measures include:

• 256-bit SSL/TLS Encryption: All data is encrypted in transit. Every connection from the website and app to our servers is fully secured.
• AES-256 Encryption: Sensitive stored data (passwords, payment details) is protected with AES-256 encryption.
• Regular Security Audits: Third-party security specialists regularly audit our systems and conduct vulnerability assessments.
• Two-Factor Authentication (2FA): Two-factor authentication is available for account login, providing an additional layer of security.
• Data Retention Period: Data is retained for as long as your account is active and, after closure, for up to 5 years as required by law. Data is deleted when there is no longer a legal requirement to retain it.
• Backup & Recovery: Regular backups are taken to protect against data loss. All backup data is encrypted to the same standard.

In the event of a security breach, we will promptly notify you via email and on-site notification and advise you on the steps you should take.

7. Cookie Policy

Jellybdt uses cookies and similar technologies to enhance your browsing experience and keep the platform secure. Cookies are small text files stored in your browser or on your device. We use four types of cookies:

• Essential Cookies: These cookies are required for the website to function properly. They are used to maintain login sessions, store security tokens, and remember cart or balance information. Disabling them may cause the website to not function correctly.
• Functional Cookies: These cookies remember your preferences such as language, theme, and game settings. They make your experience more personal and convenient.
• Analytical Cookies: Used to analyze which pages receive the most traffic, where users encounter issues, and how the site is performing. No personally identifiable information is included.
• Marketing Cookies: May be used to show you relevant promotions or ads based on your interests. You can disable these cookies at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain features.

8. Your Privacy Rights

Jellybdt respects and upholds your data protection rights. You have full control over your own information. Your key rights are:

To exercise any of these rights, please contact our support team. We typically respond to your request within 30 days. In some cases, legal obligations may limit our ability to delete or provide certain data — we will explain the reason if that applies.

9. Protection of Minors' Data

Jellybdt is intended for users aged 18 and above only. We do not knowingly collect information from minors. Age is verified at registration and confirmed through identity documents during the KYC process.

If we discover that we hold data belonging to a minor, we will immediately delete that information and close the associated account. If you believe a minor is using our services, please notify us right away.

10. Third-Party Links & Services

The Jellybdt platform may include links to third-party game providers or payment services. These external services have their own privacy policies, and Jellybdt is not responsible for their data practices.

We recommend reading the privacy policy of any third-party service before using it. Jellybdt works only with trusted, verified partners who comply with international data protection standards.

11. Changes to the Privacy Policy

Jellybdt may update this Privacy Policy from time to time. Changes may be made to reflect new legal requirements, technological updates, or shifts in business practices.

For significant changes, we will notify you by email or on-site notice at least 7 days in advance. Continuing to use Jellybdt after any changes takes effect constitutes acceptance of the updated policy. The date of the most recent update will always be shown at the top of this page.

12. Privacy-Related Contact

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team. We aim to resolve all requests within 30 days.

If you are not satisfied with our response, you may lodge a complaint with our licensing authority or the applicable data protection authority. Protecting your privacy rights is both our legal obligation and our ethical commitment.